Terms and Conditions
Terms and Conditions
Effective Date: July 31, 2026
Welcome to Big City Trading. These Terms and Conditions (“Terms”) govern your access to and use of the wholesale e-commerce platform located at Big City Trading (the “Site”), as well as any bulk inventory purchases, quote requests, or commercial transactions handled by Big City Trading .
By creating a wholesale merchant account, submitting an order, or utilizing our services, you (“Client,” “Buyer,” or “Merchant”) agree to be legally bound by these Terms. If you do not agree to these Terms, you must immediately cease using this Site.
1. Business-to-Business (B2B) Wholesale Status
- Commercial Use Only: This Site is strictly a business-to-business (B2B) wholesale marketplace specializing in brand name closeouts, overstock liquidation inventory, and seasonal merchandise. We do not sell to general individual retail consumers.
- Eligibility & Verification: To gain access to our pricing sheets, closeout catalogs, or to complete a purchase, you must provide valid proof of business registration. This includes state/provincial business registration numbers, federal tax ID numbers, and localized resale certificates or retail permits. We reserve the ultimate right to reject any buyer application
2. Wholesale Accounts and Security
- Account Responsibility: Buyers are entirely responsible for maintaining the confidentiality of their portal login credentials, encrypted passwords, and randomized account numbers.
- Unauthorized Use: You agree to immediately notify Big City Trading of any unauthorized access or security breach involving your wholesale account. We are not liable for any losses caused by unauthorized use of your portal profile.
3. Inventory Availability, Pricing, and Quotes
- As-Is” Closeout Nature: Buyers acknowledge that our inventory consists primarily of overstock liquidations and closeout lots. Quantities are strictly limited, and products are sold on a first-come, first-served basis. Items placed in a digital shopping cart are not reserved until checkout is completed.
- Pricing Fluctuations: All custom negotiated prices, volume price discounts, and wholesale catalog rates are subject to change without prior notice based on market availability.
- Typographical Errors: In the event that a product is mistakenly listed at an incorrect wholesale price point, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed and processed.
4. Payment Terms and Financial Transactions
- Secure Processing: All transactions are securely routed through our third-party payment gateways. We accept corporate credit cards, bank wire transfers, and verified corporate digital payment methods.
- Billing Integrity: You agree to provide accurate, complete billing details. If payment authorization fails or is fraudulent, we reserve the right to cancel shipment processing immediately.
- Taxes and Tariffs: Unless explicitly stated otherwise, buyers are fully responsible for all applicable state, provincial, or local sales taxes, customs duties, tariffs, and cross-border brokerage fees incurred during transit
5. Freight Logistics and Shipping Protocols
- Shipping & Warehouse Location: Bulk general merchandise orders are fulfilled and packed at our physical distribution center located at 955 Alness St, Toronto, ON, M3J 2J1.
- Carrier Logistics: We coordinate nationwide freight transportation and regional parcel transit across Canadian provinces and U.S. states using third-party freight carriers.
- FOB Shipping Point: Unless agreed otherwise in writing, all bulk shipping is handled on a Free on Board (FOB) Shipping Point / Origin basis. Risk of loss and title for the closeout goods pass to the buyer immediately upon the shipment being transferred to the commercial carrier at our loading dock.
- Delivery Constraints: Buyers must provide clear, commercial addresses capable of receiving heavy pallet deliveries. Any extra fees charged by freight lines (such as liftgate requirements or residential delivery fees) will be billed back to the buyer
6. Inspection, Shortages, and Return Policy
- Inspection Window: Due to the nature of closeout and liquidation inventory, all sales are considered final. However, buyers have a strict window of five (5) business days following freight delivery to inspect the inventory for significant shortages or shipping damages.
- Reporting Discrepancies: Any claims regarding order discrepancies, wrong items, or broken items must be filed via email to shalomauer@rogers.com within the 5-day window, accompanied by photos of the damaged palettes or boxes.
- Approved Refunds/Credits: No returns will be accepted without an authorized Return Merchandise Authorization (RMA) from our client care team. Approved shortages will be settled via a corporate transaction credit applied to your next wholesale order.
7. Intellectual Property and Trademarks
- Platform Content: All website content, graphics, imagery, custom code, layouts, database listings of our 1,300+ items, and promotional text are the exclusive property of Big City Trading or our developers (Byte-io) and are protected by Canadian and International intellectual property laws.
- Automated Scraping Prohibited: Unauthorized automated scraping, data-mining, extraction, or copying of our closeout inventory items, descriptions, or bulk wholesale pricing sheets is strictly prohibited.
8. Limitation of Liability and Warranties
- Disclaimer of Warranties: To the maximum extent permitted by law, all closeout merchandise is sold “as is” and “with all faults.” We make no explicit or implied warranties regarding merchantability, fitness for a specific retail purpose, or product performance.
- Liability Cap: Big City Trading shall not be held liable for any indirect, incidental, punitive, or consequential corporate damages (including loss of retail profits, store downtime, or supply chain delays) arising out of the use or inability to use our bulk items. Our maximum aggregate liability shall never exceed the total dollar amount paid by the buyer for the specific order in question
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles. Any legal disputes, lawsuits, or formal claims arising out of commercial trade with us must be brought exclusively in the courts located in Toronto, Ontario.
10. Modifications to Terms
We reserve the right to modify, adjust, or completely replace these Terms and Conditions at any time. Any changes will become immediately effective upon being posted to this page. Continued usage of the site or placement of bulk orders following updates constitutes a formal acceptance of the modified Terms.
11. Contact Information
If you have any questions, compliance concerns, or formal inquiries regarding these Terms, please contact our support desk:
- Corporate Address: 955 Alness St, Toronto, ON, M3J 2J1
- Direct Office Phone: 416-418-9963
- Primary Support Email: shalomauer@rogers.com
- Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
