Wholesale Order Placement and Fulfillment Policy
Wholesale Order Placement and Fulfillment Policy
Effective Date: July 31, 2026
If your team encounters technical errors with our digital cart system, requires custom bulk price discounts for multi-pallet purchases, or needs a physical catalog sheet, reach out to our client care center:Support Desk Email: shalomauer@rogers.comCentral Ordering Phone: 416-418-9963Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
1. How to Place a Wholesale Order
To secure bulk stock for your retail stores, distribution networks, or online marketplaces, please follow these sequential steps:
- Step 1: Account Verification: Log into your verified wholesale merchant portal using your assigned digital access keys. New clients must submit a business license, federal tax ID, or regional resale certificate before submitting orders.
- Step 2: Digital Cart Selection: Browse our seasonal categories or digital liquidation catalogs. Select your desired item counts and pack sizes, then add them to your temporary digital inquiry list.
- Step 3: Quote Request Submission: Click “Submit Order for Quote Verification” at the checkout screen. Please note: No immediate payment is processed at this stage.
- Step 4: Invoice and Freight Finalization: Within twenty-four (24) business hours, a dedicated account manager will review your submission, physically verify inventory availability at our Toronto loading docks, and calculate the absolute lowest possible bulk freight carrier rates based on your specific destination logistics.
- Step 5: Payment and Processing: We will transmit a finalized commercial proforma invoice directly to your business email address detailing your items and your exact freight fees. Once secure payment is settled via our encrypted payment options, your order is locked in for immediate warehouse packing.
2. Wholesale Purchasing Prerequisites
- Minimum Order Thresholds: To protect our commercial distribution network, a strict [Insert Order Minimum Amount, e.g., $500.00] minimum transaction value is required for all wholesale orders.
- Pack Uniformity: Merchandise is sold strictly in case-packs, inner boxes, or full pallet quantities as explicitly denoted on each product line’s details page. We do not break uniform manufacturer cases or split closeout retail assortments.
3. Freight and Dockside Pickup Logistics
- Fulfillment Location: All shipments are prepared, packed, and palletized at our distribution facility located at 955 Alness St, Toronto, ON, M3J 2J1.
- Carrier Arrangements: We route nationwide commercial freight across Canadian provinces and U.S. states using trusted third-party carrier networks. Shipping fees fluctuate based on fuel surcharges, transport weights, and volume.
- Arranging Your Own Freight (EXW): Commercial buyers who prefer to utilize their own contracted freight accounts or private logistics providers may choose “Ex Works (EXW) Warehouse Pickup” at checkout. Please coordinate pickup windows at our Toronto facility at least forty-eight (48) hours in advance.
- Specialized Logistics Requirements: Buyers are strictly required to specify whether their receiving warehouse location possesses a functional forklift, drive-up commercial loading dock, or if the delivery line must deploy a specialized liftgate vehicle.
4. Inventory Discrepancy & Cancellation Policy
- Order Alterations: Because closeout listings sell out rapidly, if a specific line item becomes fully exhausted before your proforma invoice is generated, an account manager will contact your purchasing team to offer a substitute product line or adjust your final payment balance.
- Order Cancellations: Once a customized proforma invoice is settled and warehouse crews have pulled, wrapped, and banded your inventory pallets to our freight staging bays, cancellations are subject to a [Insert Percentage, e.g., 15%] restocking fee to cover operational labor and logistics overhead.
5. Need Assistance with an Order?
If your team encounters technical errors with our digital cart system, requires custom bulk price discounts for multi-pallet purchases, or needs a physical catalog sheet, reach out to our client care center:
- Support Desk Email: shalomauer@rogers.com
- Central Ordering Phone: 416-418-9963
- Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
